An investigation into the communication skills of BSO students
Item
- Title
- An investigation into the communication skills of BSO students
- Author(s)
- Black Alexandria
- Abstract
- Background: Effective patient-practitioner communication is a fundamental part of clinical practice; the most important diagnostic tool is listening to the patients’ story. Research suggests that patients benefit when they understand their practitioners and a placebo effect occurs when they feel heard, leading to improvements in adherence, recall and well being. The valued qualities of ‘good’ communication are: verbal / nonverbal behaviours; respect and information sharing. Objective: To investigate the communicative qualities of British School of Osteopathy (BSO) students based of patients’ clinical encounters. Design: A quantitative study of 63 patients presenting to the BSO clinic for treatment between October 2009 and December 2009. Methods: A validated questionnaire, The Health Care Communication (HCCQ) was used. A 6 point Likert scale rating was used to assess key themes: problem solving, respect, hostility, nonverbal and verbal behaviours. Results: BSO patients overall were satisfied with students’ communication skills. There proved to be a positive correlation in satisfaction between nonverbal behaviours and older women. Conclusion: BSO students show a high standard of communication skills following a patient centred approach.
- Abstract
- Background: Effective patient-practitioner communication is a fundamental part of clinical practice; the most important diagnostic tool is listening to the patients’ story. Research suggests that patients benefit when they understand their practitioners and a placebo effect occurs when they feel heard, leading to improvements in adherence, recall and well being. The valued qualities of ‘good’ communication are: verbal / nonverbal behaviours; respect and information sharing. Objective: To investigate the communicative qualities of British School of Osteopathy (BSO) students based of patients’ clinical encounters. Design: A quantitative study of 63 patients presenting to the BSO clinic for treatment between October 2009 and December 2009. Methods: A validated questionnaire, The Health Care Communication (HCCQ) was used. A 6 point Likert scale rating was used to assess key themes: problem solving, respect, hostility, nonverbal and verbal behaviours. Results: BSO patients overall were satisfied with students’ communication skills. There proved to be a positive correlation in satisfaction between nonverbal behaviours and older women. Conclusion: BSO students show a high standard of communication skills following a patient centred approach.
- presented at
- British School of Osteopathy
- Date Accepted
- 2010
- Date Submitted
- 31.5.2011 00:00:00
- Type
- osteo_thesis
- Language
- English
- Pub-Identifier
- 14936
- Inst-Identifier
- 780
- Keywords
- Patient satisfaction, patient-centred communication, osteopathy
- Recommended
- 0
- Item sets
- Thesis
Black Alexandria, “An investigation into the communication skills of BSO students”, Osteopathic Research Web, accessed May 6, 2024, https://www.osteopathic-research.com/s/orw/item/1816