Is there a consensus of opinion amongst patients with regard to their satisfaction and experience within osteopathic practice?
Item
- Title
- Is there a consensus of opinion amongst patients with regard to their satisfaction and experience within osteopathic practice?
- Author(s)
- Bassett, I
- Abstract
- Background: Patient satisfaction is an important element of osteopathic practice. Confidence in the practitioner and positivity towards the experience influence patient response to treatment and as such it is important to establish how well osteopaths meet the expectation of their patients. This is an area which is poorly researched. Objectives: Investigate whether there is a consensus of opinion amongst a sample of osteopathic patients with regards to their satisfaction with osteopathic treatment in order to evaluate areas that need improvement. Design: Cross-sectional, observational questionnaire. Method: Questionnaire offered to 122 osteopathic patients at three osteopathic practices. Data gathered includes, patient characteristics and their satisfaction with different elements of the service received at the practices. Results analysed by comparing baseline character with responses using the goodness-of-fit tests Fisher’s Exact (P<0.05), Pearson’s (confidence interval 95%) and likelihood ratio >5. Results: 98.4% response rate (n=120), a sample representing 0.02% of the UK osteopathic patient population. Majority consensus in satisfaction was to a “great extent” with regards to patient experience in an osteopathic practice. The majority was less significant regarding patient involvement in decision making. The only statistically significant links between baseline characteristics of patients and their responses were between age range and whether patients viewed the institution as well organised (Fisher’s p=0.013, Pearson’s p=0.047 and likelihood ratio p= 0.035) and if they had to wait before being admitted (Fisher’s p=0.025, Pearson’s 0.019 and likelihood ratio p= 0.018). There were no statistically significant links between gender and type of complaint and responses. Discussion: Patient’s responses were significantly positive. There is a consensus of opinion, therefore, that patients are generally satisfied with their experience of osteopathic treatment. The area that received less a less positive response was regarding shared decision making, this is an area that stood out as needing improvement. There was not a significant link between baseline characteristics and response. Conclusion: Osteopathic patients are predominantly satisfied with the service they received at the osteopathic practices that participated in the study. There needs to be more in depth research into this area, specifically into the satisfaction of patients with regards to their involvement in decision making.
- presented at
- European School of Osteopathy
- Date Accepted
- 2018
- Date Submitted
- 25.1.2019 17:18:24
- Type
- osteo_thesis
- Language
- English
- Submitted by:
- 62
- Pub-Identifier
- 16384
- Inst-Identifier
- 1229
- Keywords
- Osteopathic treatment
- Recommended
- 0
- Item sets
- Thesis
Bassett, I, “Is there a consensus of opinion amongst patients with regard to their satisfaction and experience within osteopathic practice?”, Osteopathic Research Web, accessed May 3, 2025, https://www.osteopathic-research.com/s/orw/item/376